Customer Service

Did you know that over 75% of our business is either from an existing customer or one that has been recommended to us by their friends or family. At ACR Carpets we are confident that once you have used our services you will never use another carpet company again. Don’t just take our word for it, read our reviews from GENUINE customers on our testimonials page or even go onto the local Buy With Confidence page for Northampton Trading Standards and see the feedback they have been given about us.

If you still don’t believe us many of our customers are happy to talk to other customers to give us a reference.

What does Trading Standards Approved mean to you?

As we are a reliable family run business that makes every effort to ensure 100% customer satisfaction, we had no hesitation in joining the Northamptonshire County Councils ‘Buy with Confidence’ scheme.

The aim of the Buy with Confidence scheme is to help consumers to avoid rip-offs and cowboys by providing a list of reputable local businesses, in a wide range of different trades. Member companies have been independently checked by staff from the local authority Trading Standards Service against the Scheme rules.

All members are subjected to stringent checks by Trading Standards staff to ensure their trustworthiness and compliance with the law. Levels of consumer complaints against members are also monitored on a regular basis.

If you have a problem with a member of the scheme they are required to deal with any complaints in a fair and equitable manner. If the complaint cannot be resolved, the Trading Standards Service will attempt to assist in reaching a solution.

In order to become a Buy With Confidence member, a business must first apply or be recommended to join the scheme and must then pass a set of tailored background checks. Membership of the scheme is not given lightly amongst other checks, each applicant will have their complaints history reviewed and will receive a visit from Trading Standards. Good references are required from previous customers and applicants must agree to abide by the scheme’s code of conduct, which requires them to follow the letter and spirit of the law. Criminal records disclosure may also be required in some circumstances.
Only if all the scheme requirements are met, will a business be granted membership, and their conduct will continue to be monitored thereafter. We cannot promise that Buy With Confidence members’ work will be perfect every time, but you can expect any problems to be dealt with fairly by the business, and you can turn to Trading Standards for advice in the event of an unresolved issue.


Although we are based in Northampton, if you live in Towcester or the surrounding villages we can help. ACR Carpets has many satisfied clients in your area. If you are looking for a carpet fitter in Towcester, or new carpets in Towcester or any kind of flooring please call us